The session describes the current problem with un-used audio data in call-centers and how to tackle the problem with automatic speech recognition and natural language understanding.
- Basic use-cases of automatic speech recognition and natural language understanding
- When these technologies are taking call-center organizations in the future
Juha Jaaksi – AI Lead | Telia Finland, Robotics & AI
Juha Jaaksi is the AI Lead at Telia Finland, Robotics & AI. Juha is helping Telia’s B2B customers to harness the power of artificial intelligence in their everyday business. Juha has a strong record in enhancing business processes and adding value by applying AI solutions to real-life problems.
May 27 @ 11:20
11:20 — 11:50 (30′)
Day 3 | 20th of May – Telecom + Media
Juha Jaaksi – AI Lead | Telia Finland – Robotics & AI