FastCat: Improving Customer Support Operations with Machine Learning

This talk will focus on the application of state of the art NLP techniques for customer support tickets categorization.  The presentation will go through the overall methodology, how it was implemented and served to the Customer Support and the impact it has on its daily operations.

• State of the art cross lingual NLP techniques
• ML industrialization
• Automation in CRC operations

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Alexandre David – Manager, Data Science & Analytics | Ubisoft

I started to work at Ubisoft a bit more than 6 years ago as a data scientist. 

I am now managing the Advanced Analytics & Data Science team, within Enterprise Data to deliver data products to multidisciplinary teams.

Stéphane Jankowski – Lead Data Scientist | Ubisoft

Data Scientist with 6 years of experience, I’ve been working at Ubisoft for the past 2.5 years. Before that I used to work as a Data Science consultant for various companies, mainly in the healthcare industry.